FAQs

General Questions

• What is ClubHub?

  The ClubHub is a portable golf swing analysis and shot tracking system. ClubHub provides golfers with real-time data about their game, including club head speed, face angle, angle of attack, tempo, and transition angle. Additionally, ClubHub’s shot tracking technology allows golfers to record rounds and scoring stats such as driving distances, fairways hit, greens in regulation, and putting. ClubHub is the only product that combines both swing analysis and shot tracking for on course and on range use in one product. ClubHub is the first to have this ability; ClubHub offers a complete solution to golfers and teachers.

• What is the weight of an individual ClubHub?

  ClubHub weighs an indescernable 10.2 grams.

• How does ClubHub affect the swing weight of the club?

  Although most golfers do not notice a weight difference while using ClubHub, it does alter the swing weight of each club by approximately 2 points (D4-D2).

• Do I have to calibrate the ClubHub to my face angle?

  ClubHub does not require any calibration or alignment with the exception of PutterHub, which requires alignment with the club face to ensure accurate putting data.

• How does the app know which club I am using?

  After the initial setup and pairing, the app automatically knows which club is in play.

• How many sensors come in a pack?

  ClubHub EXCEL (full set) comes with 14 sensors. ClubHub SENSE3 comes with 3 sensors. ClubHub SENSE1 comes with a single sensor.

• Does ClubHub work with both right and left handed players?

  Yes, ClubHub works with both right and left handed players.

• What is Limited Mode?

  Limited Mode is the mode you enter when playing a round if you have a Sense1 or Sense3. It allows complete swing analytics on the course and range to be recorded. Limited Mode allows semi-automatic shot tracking on the course.

• What is the Hinge parameter?

  To calculate Hinge, we divide the club head speed by the club handle speed in the downswing. ClubHub's Hinge parameter can be used to assess how well a player holds their wrist angle during the downswing. Early wrist release, also known as casting the club, causes the club head to move much faster than the handle. Early wrist release can cause a loss of club head speed and therefore a loss of shot distance. A Hinge parameter over 2:1 indicates an early release of the club. A number below 1.8:1 indicates that the player is maintaining a good wrist angle through the swing. Our expert swings in theHub have a Hinge factor of 1.3:1.

• Can I can upgrade to an Excel set if I buy a Sense1 or Sense3?

  Yes, you can upgrade your Sense1 or Sense3 to an Excel set at any time. Both Sense1 and Sense3 sets come with a coupon code that allows you to upgrade at a discounted price.

Phone

• On which mobile devices does ClubHub work?

  Currently ClubHub works with iOS 9.0 and above running on iPhone 4S and newer, and iPad 3 and newer. As well as Android 5.0 and above on devices supporting Bluetooth low energy (Bluetooth Smart). Kinetek Sports has tested and verified Samsung and LG devices.

• Do I have to keep my phone in my pocket while I play?

  In order to ensure the most accurate information we recommend keeping the phone in your pocket. If you are playing at the range your phone only needs to be within Bluetooth connectivity range.

• Do I have to download the data from my phone to my laptop after each time I play?

  No. The data from both practice sessions and on course rounds are automatically sent to the Cloud, there is no need to manually upload the data from your phone to your computer.

• Where can I review my data?

  Your data can be found after your round or practice session on you iPhone or iPad, at anytime.

• Does the app work while the phone is locked?

  Yes the ClubHub app will work in both locked and unlocked screen status.

Battery Life

• What is the estimated battery life?

  ClubHub's battery life is designed to last between 3 to 12 months based on the number of rounds played.

• Does ClubHub require special batteries?

  ClubHub requires CR2032 3-volt batteries which can be found at most retailers.

• How do I replace my ClubHub's batteries?

  To replace the batteries in you ClubHub sensor, simply take the plastic cap off by squeezing both sides of the sensor where the grooves are. Once the plastic cap is off you can push the battery out using either your fingers or something small like a paperclip. Last take your new battery and place it into the metal holding area, making sure that the positive (+) is face up. Replace the protective plastic cap and continue playing.

• How much do ClubHub batteries cost?

  Although prices vary based on the retailer, CR2032 3-volt batteries should cost less than a dollar.

• How do I not waste battery life / have it know that I am on the driving / practice range? Does it know by gps and simply not record or use the battery life?

  ClubHub uses battery whenever the club is "in-play." This is true whether you are on the practice range, on a course, or even in your home. The club is in play when the head is down and the handle up and the club is moving. If the club is leaned against a wall or another surface, it will turn off in approximately 30 seconds when in range mode. When playing a round, it will turn off when the club is out-of-play, with the head up and handle down. A new battery will provide approximately 12 hours of in-play time.

Data Collection

• Will the ClubHubs work indoors?

  Yes.

• Will the ClubHubs capture practice swings?

  No. ClubHubs will capture real swings where ball impact is detected. If you are taking a practice swing with no ball contact no data will be captured.

• Can I calibrate the ClubHubs to my exact club specs?

  Yes. There are detailed instructions on how to enter your specs in the User Guide in the Tutorials section.

• Will the ClubHubs give the same data from hitting off mats as well as grass?

  Yes.

UI

• Do I have to enter data into the app while I play?

  There is no need to enter data while you play. ClubHub automatically records all shots while you play your round.

• Can I edit my shots while I play?

  Yes. You can add or delete any shots that are mistakenly missed or extra shots (putts) taken during or after your round.

• Can I review my round data while I play?

  Yes. All previous shots and data can be reviewed during the round if you’d like to see the data immediately.

Connectivity

• Will the GPS work on all courses?

  Yes. ClubHub's GPS uses satellite to track your shots, it should work on all courses.

• Can I use ClubHub and the app where there is no cell coverage?

  No. ClubHub requires cell coverage in order to capture data from your clubs to the app.

• Does ClubHub track shots in the trees?

  The denseness of the trees will impact the whether or not your shot is tracked on course. All GPS devices (including iPhone GPS) will not work in densely covered areas that cannot access satellite connectivity.

Durability

• Will the ClubHubs break or get damaged while banging around in my bag?

  With normal play and care of your clubs, you should see no damage to your ClubHubs.

• Are the ClubHubs waterproof?

  The ClubHubs are not waterproof. However they are water-resistant.

• What is the warranty on my set of ClubHubs?

  We offer a 1-year warranty policy from the original date of purchase.

Shot Tracking

• How do I know if my shot was recorded?

  The app screen display will show your shot automatically.

• Can I view my round while I play?

  Yes. All previous shots and data can be reviewed while you play.

Editing Data/Rounds

• Can I edit my rounds during play? After play?

  Yes. All of your rounds can be edited on the ClubHub app to ensure accurate data recording and stat analysis.

• How do I record penalty shots and lost balls?

  To ensure accurate data recording and stat analysis, all your rounds can be edited on the ClubHub app, including adding in penalty shots.

Course Listing

• What courses are available?

  The ClubHub app includes over 35,000 courses globally. See our Course Listing to search the list of available courses.

USGA Regulations

• Is this device USGA approved to use during tournaments?

  Currently it is not approved by the USGA to use during tournament play.

Misc

• Can I use other apps on my phone while I’m recording my round with my ClubHubs?

  Yes.

• Will the ClubHubs work if I go on an amazing golf trip overseas?

  Yes.

• How much battery life should my phone have in order to get me through a round using the ClubHub app?

  We recommend that you begin play with a fully charged phone. However, a typical round of golf should use no more than 50% of your phones battery.

• What happens if my phone dies during a round?

  Unfortunately in the event that your phone dies during a round ClubHub will track all of your shots up to the point that your phone died.

• How can the ClubHubs tell if I've hit a fairway?

  The course mapping technology that we use determines the location of where your ball lands and thus where your shot is taken from on the course.

• When it comes to recording putts, is the sensor accurate enough to track tap-ins and how does it know if my partner gave me a short putt?

  The sensors should pick up short putts and tap-ins. However, a proper set up and stroke is required to capture putts. It will not be able to tell if your partner has conceded you a putt. However, you can use the edit tool to add a putt if needed.

• How accurate is ClubHub’s GPS?

  Our GPS technology is very accurate and is continually being updated with course changes.

• Does the ClubHub app tell me the distance to the green or hazards on the course?

  Yes. Our GPS has the ability to give you a quick view to the front, center and back of greens. We also have a feature where you can drag the circle on the app to any point on the course to judge distances to hazards, bunkers etc.

• Can I keep score via the ClubHub app?

  No. The score of your round should be kept by you the player. However, you can add your score to your round when you go to save your round or when you go into Track Performance mode of the app after your round has been save. Once in the Track Performance mode, choose the round and tap on the score field and entering your score.

• How do the ClubHubs avoid recording my practice swings before a shot?

  We apply proprietary technology that determines a golf shot.

• How does the app know which sensor is in each club in my bag?

  This is determined when you pair your clubs to the app. We have applied smart science to enable the sensors to know which club is paired to which sensor. Do I need to do anything before I hit my shot? No, that is the beauty of the ClubHub, it is fully automatic, just go play!

• Do I need a sensor on every club?

  If you are looking to get both automatic swing analysis and shot tracking then, yes you need to have a full set of sensors, one for every club. If you do not have a full set of sensors, you will get complete swing analysis on the range and course and semi-automatic shot tracking on the course.

• What do I do if I take an “extra” shot with the same club from the same spot?

  The last shot taken will be recorded.

• How can I contact ClubHub customer service?

  You can contact us anytime by emailing info@kineteksports.com or calling (858) 348-4420.