30 Day Return Policy and Money Back Guarantee:
You may return most new products and cancel unused services within thirty (30) days after you receive your product or are invoiced for services. To return products and cancel services you must follow our return procedures, including obtaining a return merchandise authorization (RMA) number and returning products within ten (10) days after you receive an RMA number. We will refund the original purchase price of products less a 5% restocking fee, unperformed services and related sales taxes. SHIPPING & HANDLING, DELIVERY AND SIMILAR FEES (INCLUDING RELATED SALES TAXES) ARE NOT REFUNDABLE. YOU ARE RESPONSIBLE FOR PRODUCTS UNTIL SELLER RECEIVES THEM. YOU MAY BE CHARGED SHIPPING AND HANDLING TO RETURN PRODUCTS. Returned products must be in the same condition as you received them. THIS RETURN POLICY IS NOT A WARRANTY. NOTE: We will not accept for return any products you purchased from a Reseller; you will need to inquire with the store you purchased the product from on their refund policy. Additional restrictions may apply. This policy is subject to change without notice. Please visit our web site for more information.
30 Day Return Policy and Money Back Guarantee:
(The Details)
We are committed to working with you to ensure that our products and services are the right fit for you. We offer a 30-day money-back guarantee on selected items and services. You may return most new products and cancel unused services within thirty (30) days after you receive your product or are invoiced for services. To return products and cancel services you must follow our return procedures, including obtaining a return merchandise authorization (RMA) number and returning products within ten (10) days after you receive an RMA number. We will refund the original purchase price of products, unperformed services and related sales taxes. SHIPPING & HANDLING, DELIVERY AND SIMILAR FEES (INCLUDING RELATED SALES TAXES) ARE NOT REFUNDABLE. YOU ARE RESPONSIBLE FOR PRODUCTS UNTIL SELLER RECEIVES THEM. YOU MAY BE CHARGED SHIPPING AND HANDLING TO RETURN PRODUCTS. Returned products must be in the same condition as you received them. THIS RETURN POLICY IS NOT A WARRANTY. NOTE: We will not accept for return any products you purchased from a Reseller; you will need to inquire with the store you purchased the product from on their refund policy. This policy is subject to change without notice.
To return products, you must call or e-mail our Returns Department at info@kineteksports.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling or emailing for an RMA number: customer name, invoice or order number, SKU number, and nature of the problem.
To expedite the processing of your refund or credit, we ask that products be returned within ten (10) days of the date that we issue the RMA. All returned products MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards, CD(s), diskette(s), and other accessories and documentation provided by the manufacturer. You are responsible for shipping charges on returned items; we will match your shipping method on your replacement or exchange item(s). You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
If your order arrives in a damaged condition, save the merchandise AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.
DEFECTIVE products can be returned or repaired in accordance with our warranty.
Questions regarding our return policies should be addressed via e-mail to info@kineteksports.com or by regular mail to Kinetek Sports, 16885 Via Del Campo Ct, Suite 207, San Diego, CA 92127, Attention: Returns. These policies set forth your sole and exclusive rights with respect to return of products and services that you may purchase through our site.